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FAQ

 
 
FAQ

ORDERS

DO YOU SHIP INTERNATIONALLY?

We ship to most countries worldwide (please see list below). Domestic Packages are shipped via SAGAWA. Packages to  USA, is shipped via EMS Parcel International, EMS International Ground or EMS International Economy.  e -Packet. All other international packages are shipped via EMS. Items shipped outside of Japan may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by PRECIME.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Japan.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

SHIPPING EXCLUSIONS
Select products are available to ship to USA, France, Germany, United Kingdom, and Australia. Please refer to the product page for any products you would like to purchase for additional details on shipping availability. Additional products available in these countries can also be found at PRECIME.

COUNTRIES WE SHIP TO

ASIA
China, Hong Kong, Indonesia, Macau, Malaysia, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam
USA / EMS
EUROPE
 Belgium, Denmark, France, Germany, Italy, Monaco, Netherlands, Spain, Sweden, United Kingdom
OCEANIA
Australia, New Zealand

MEXICO

CAN I ONLY PURCHASE PRODUCTS THROUGH THE WEBSITE?

PRECIME is available on precime.shop. 

HOW MUCH IS SHIPPING?

Shipping & Handling Charges are as follows:

Domestic shipping fee: ¥ 730

* Hokkaido, Okinawa and some remote islands are ¥ 1,400

* Customers who purchase over 8,080 yen including tax will receive free shipping nationwide.

 

 Overseas shipping fee: 

EMS

Delivery time The normal processing  3-5 business days,

★EMS USA around 4working days. 

08/02/2021 12:33 Posting/Collection TOKYO
08/04/2021 03:45 Dispatch from outward office of exchange TOKYO INT
08/04/2021 18:06 Arrival at inward office of exchange ISC NEW YORK NY (USPS) UNITED STATES OF AMERICA
08/05/2021 16:45 Final delivery   UNITED STATES OF AMERICA

 

★PHILIPPINES around 4working days. case by case.

07/29/2021 11:28 Posting/Collection TOKYO
105-0022
08/03/2021 09:56 Arrival at inward office of exchange MNL CENTRAL MAIL EXCHANGE CTR AIR PHILIPPINES

  

Asia $20

USA $ 37

 

ASIA 

 ★If you ship via e-packet please request with your order.

LEAVE A NOTE WITH YOUR ORDER

 " e-Packet" 

International Customer 
Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.

INTERNATIONAL
$37 flat rate for the above international countries we ship to worldwide via EMS.

Arrival may be significantly delayed, especially due to tariffs. Please note.

* Import duties, taxes and fees may apply to products shipped outside Japan.

These are not included in the total price of your order and will not be covered by PRECIME.

We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Japan.

Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.

 EMS Tracking 

https://www.post.japanpost.jp/index_en.html

 

HOW LONG BEFORE I CAN RECEIVE MY ORDER?

The normal processing time for orders is 72 hours during business hours (Monday - Friday).

After your order has been shipped, delivery time within Japan is 4-7 business days,  Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.

PRECIME is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Japan.

 

WHAT CARRIER DO YOU USE?

Domestic Packages are shipped via SAGAWA, Packages to Canada are shipped via EMS Parcel International, EMS International Ground or EMS International Economy. All other international packages are shipped via EMS.

DO YOU SHIP TO P.O./APO/FPO?

Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.

 

CAN I CHANGE MY ORDER?

Please contact precime@splbiz.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.

 

CAN I CANCEL MY ORDER?

Unfortunately we are not able to cancel an order once it has been placed.

 

CAN I RETURN MY ORDER?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, PRECIME reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

 

CAN I EXCHANGE MY PRODUCT?

We apologize but we currently do not offer exchanges, all sales are final.

 

HOW CAN I CHECK THE STATUS OF MY ORDER?

Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status

at:https://www.ems.post/en/global-network/tracking

 

WHY WAS I CHARGED TWICE?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to  precime@splbiz.com  with a screenshot of the duplicate charge for further assistance.

 

I HAVE NOT RECEIVED AN ORDER CONFIRMATION, WHAT SHOULD I DO?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at precime@splbiz.com with your inquiry.

 

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal. 

 

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

Please contact us immediately, within 48 hours receiving the order, at  precime@splbiz.com  Please provide us with your order number and some photos of the damage product/s.

 

I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?

Please contact  precime@splbiz.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

 

WHAT’S YOUR RETURN POLICY?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, PRECIME reserves the right to refuse all returns, reshipments and refunds.

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

 

I REFUSED MY DELIVERY, WHERE IS MY REFUND?

Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED

 

MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT DO I DO?

For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to  precime@splbiz.com If your shipment shows no movement from the carrier's tracking information.

 

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please be careful when entering your shipping address, PRECIME will not be responsible for orders sent to the incorrect delivery address provided by the customer.

 

HOW CAN I FIND OUT MORE INFORMATION ABOUT A PRODUCT?

Product details can be found on the product page but if you have more questions, please free to email us at precime@splbiz.com

 

DOES PRECIME.SHOP OFFER GIFT WITH PURCHASE PROMOTIONS?

Occasionally PRECIME will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.



CUSTOMER ACCOUNT

DO I HAVE TO SET UP AN ACCOUNT TO PLACE AN ORDER?

No. You do not have to have an account to place an order.

 

HOW DO I CREATE AN ACCOUNT?

You can create an account by visiting precime.shop

 

HOW DO I SUBSCRIBE OR CANCEL MY EMAIL SUBSCRIPTION?

You can easily subscribe to emails by visiting precime.shop located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

 

I FORGOT MY PASSWORD, WHAT DO I DO?

To reset your password, go to https://precime.shop/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page

PRODUCT/INGREDIENT

WHERE ARE YOUR PRODUCTS MANUFACTURED?

Our Pure Organic formulas are made in Japan, with 100% domestic Organic sourced ingredients.

 

ARE YOUR PRODUCTS NATURAL?

When possible, we choose naturally derived ingredients over synthetics in all formulations.

 

DO YOUR PRODUCTS CONTAIN SOY?

No

 

ARE YOUR PRODUCTS VEGAN?

Yes

 

DOES PRECIME USE PARABENS OR SULFATES?

PRECIME does not use parabens or sulfates in any of our products.

 

DO YOU TEST PRODUCTS ON ANIMALS?

PRECIME does not test products on animals. All of our products are cruelty free.

 

ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?

Yes. Especially for Sensitive Skin Type.

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

 

ARE YOUR PRODUCTS SAFE?

Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.

 

HAVE YOUR PRODUCTS ALL BEEN TESTED BY A DERMATOLOGIST?

Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.

 

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

 

 

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