We ship to most countries worldwide (please see list below). Domestic Packages are shipped via SAGAWA. Packages to USA, is shipped via EMS Parcel International, EMS International Ground or EMS International Economy. e -Packet. All other international packages are shipped via EMS. Items shipped outside of Japan may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by PRECIME.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Japan.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
SHIPPING EXCLUSIONS
Select products are available to ship to USA, France, Germany, United Kingdom, and Australia. Please refer to the product page for any products you would like to purchase for additional details on shipping availability. Additional products available in these countries can also be found at PRECIME.
PRECIME is available on precime.shop.
Shipping & Handling Charges are as follows:
* Hokkaido, Okinawa and some remote islands are ¥ 1,400
* Customers who purchase over 8,080 yen including tax will receive free shipping nationwide.
Overseas shipping fee:
EMS
Delivery time The normal processing 3-5 business days,
★EMS USA around 4working days.
USA $30
International Customer
Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other country.
INTERNATIONAL
$30 flat rate for the above international countries we ship to worldwide via EMS.
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Arrival may be significantly delayed, especially due to tariffs. Please note.
* Import duties, taxes and fees may apply to products shipped outside Japan.
These are not included in the total price of your order and will not be covered by PRECIME.
We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from EMS to the local carrier in your country or air and ground transportation strikes or delays once the package has exited Japan.
Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
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EMS Tracking
https://www.post.japanpost.jp/index_en.html
The normal processing time for orders is 72 hours during business hours (Monday - Friday).
After your order has been shipped, delivery time within Japan is 4-7 business days, Please keep in mind that during holidays or limited edition launches and restocks, this time may vary.
PRECIME is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited Japan.
Domestic Packages are shipped via SAGAWA, Packages to Canada are shipped via EMS Parcel International, EMS International Ground or EMS International Economy. All other international packages are shipped via EMS.
Yes we do, however please be aware that shipping may take longer than usual depending on where it is being shipped to.
Please contact precime@splbiz.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.
Unfortunately we are not able to cancel an order once it has been placed.
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, PRECIME reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
We apologize but we currently do not offer exchanges, all sales are final.
Please log in to your account to check the status of your order. If you do not have an account, please refer to your shipping confirmation email to track your order. Or you can check your order status
at:https://www.ems.post/en/global-network/tracking
You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically. However if it still remains and you are positive you only placed one order, please send us an email to precime@splbiz.com with a screenshot of the duplicate charge for further assistance.
Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email after 24 hours, please contact us at precime@splbiz.com with your inquiry.
We accept online payments through Visa, Mastercard, American Express, AfterPay and Paypal.
Please contact us immediately, within 48 hours receiving the order, at precime@splbiz.com Please provide us with your order number and some photos of the damage product/s.
Please contact precime@splbiz.com within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.
We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, PRECIME reserves the right to refuse all returns, reshipments and refunds.
In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded. Please allow up to 5 business days for your refund to appear once we processed the return. PLEASE BE ADVISED THAT REFUSED OR UNCLAIMED INTERNATIONAL ORDERS WILL NOT BE REFUNDED
For domestic orders, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped. Please send an email to precime@splbiz.com If your shipment shows no movement from the carrier's tracking information.
Please be careful when entering your shipping address, PRECIME will not be responsible for orders sent to the incorrect delivery address provided by the customer.
Product details can be found on the product page but if you have more questions, please free to email us at precime@splbiz.com
Occasionally PRECIME will apply a gift with purchase to orders. Please note that unless otherwise stated, all free gifts applied to customers' orders are added while supplies last and are not guaranteed. All samples, packets, stickers and other products or merchandise are subject to change and subject to availability.
No. You do not have to have an account to place an order.
You can create an account by visiting precime.shop
You can easily subscribe to emails by visiting precime.shop located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.
To reset your password, go to https://precime.shop/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page
Our Pure Organic formulas are made in Japan, with 100% domestic Organic sourced ingredients.
When possible, we choose naturally derived ingredients over synthetics in all formulations.
No
Yes
PRECIME does not use parabens or sulfates in any of our products.
PRECIME does not test products on animals. All of our products are cruelty free.
Yes. Especially for Sensitive Skin Type.
All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.
Yes, all products have been tested by a board certified dermatologist and have passed industry standard testing.
Yes, all products have been tested by a board certified dermatologist, and have passed all required safety testing.
We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.
